Marivel IT Services
Website Trading Terms And Conditions
Updated: November 2019
“We”, “our”, “us” means Marivel Pty Ltd ABN 50 087 038 551 trading as Marivel IT Services and its authorised representatives.
“You” means the customer.
IT Service Request means a call by you for us to provide IT service and/or support.
By visiting our website you agree that the Laws of the state of Victoria will govern these Conditions of Use. Any liability of Marivel IT Services in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Marivel IT Services be limited to: in relation to goods, the replacement of the goods or the supply of equivalent goods; and in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
All orders placed through this web site are subject to confirmation and acceptance by us. All prices are in Australian Dollars $AUD. We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If we request payment for increased prices, you may cancel the order by giving notice to us, which must be received within seven days of the announcement of the increase.
Marivel IT Services or its agent will deliver the goods you ordered, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by us as soon as possible. Anyone at the delivery address who receives the goods will be presumed by us to be authorised to receive the goods.
If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. We may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive order, we may charge you additional delivery fees.
Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. We reserve the right to restrict sales to retail quantities when supplying resellers and distributors. All product returns are subject to our Returns Policy which forms part of these terms and conditions. For each online order, you must pay: the applicable price for the relevant goods confirmed by us; and the delivery and handling fee specified on the web site at that time.
We accept the major credit cards Visa, Mastercard and American Express and Paypal for payment of goods and services. Direct bank deposit cheques and money orders may also be accepted. A delay may be incurred for cheque payment as goods may be dispatched only after funds have cleared.
Passing of Property
Goods remain the property of Marivel IT Services until they have been paid for with cleared funds and delivered to the customer. We are unable to accept COD charges (except as detailed below). Generally payment would need to be cleared before the goods are dispatched. We may accept part payment in the case that we shall be delivering goods to you as part of an IT service request. In that case we shall collect any balance of payment on delivery of goods.
Delivery of Goods
When ordering goods ensure that there will be someone to receive goods at the nominated address or else provide a safe drop off point (leaving instructions with your order). For metropolitan order delivery is usually 24 to 48 hours after we send you an order confirmation. For country areas delivery can take between 2 to 5 working days after order confirmation. Normally you can expect an order confirmation within a few hours to a day or more depending when the order is placed. Weekend orders (or public holidays) may not be processed until the following Monday (or next working day).
Return of Goods
Goods can be returned if they are found to be faulty, “dead on arrival” or they were not the goods which were ordered. If you change your mind after placing your order goods may in certain circumstances be accepted for return. Usually this is if goods are returned in new unopened condition within 14 days of the Invoice date. Once goods are opened even if unused are not returnable. Freight costs are normally paid by the customer except for faulty goods or incorrectly shipped goods which may (depending on the distributor) or may not be prepaid by the distributor.
Contact us first prior to arranging return of goods. We may then issue you an RA number and an address to return the goods. Please choose carefully as certain items may be firm sale basis and are not returnable. Returns are usually sent back to the distributor directly. (In some cases returns are sent back directly to the manufacturer) After being returned and processed you shall be notified as to whether the goods will be replaced with new equivalents, repaired or a refund issued for change of minds.
No refunds shall be accepted after 28 days since purchase. All discrepancies with your purchase must be notified within 24 hours. Any incorrect, missing or damaged items received must be reported to us within 24 hours of your receiving the delivery. (Please quote the invoice number for reference). Refunds are usually processed into the same account that was used for payment. In case of cheques, a refund cheque will be issued.
You may cancel your order with us by advising us through email to firstname.lastname@example.org. This should allow at least 36 hours for processing to be cancelled (may be longer for weekends and public holidays). Should goods already have shipped prior to the required notice having elapsed then only the value of goods may be refunded less a restock fee of 20% providing goods are returned in original saleable condition. Any courier charges cannot be refunded.
Risk and Insurance
All responsibility for damages, theft insurance passes to the customer once goods are delivered to the premises nominated by the customer. (If you have not given consent for us to leave goods unattended we will usually leave a note for you to contact the courier company to make alternative arrangements).
Use of this Website
By using this website you agree not to engage in any activity that interferes with or disrupts or modifies the appearance of this website or its servers and networks that host this website. You will not try to circumvent, disable or otherwise interfere with any security related features of the website. Any suspected fraudulent, abusive or illegal activity shall be referred to appropriate law enforcement authorities.
We reserve the right to disable or stop providing access to this website to you at our absolute discretion without prior warning.
In order to register and order goods on this website you must be 18 years old or older.
In the event of a payment default by way of cheque or non payment for goods and/or services rendered Marivel IT Services may charge the customer a rate of 2.5% above the NAB’s Business base lending rate per month or part thereof for any outstanding amount due. We may also charge the customer for all expenses incurred including legal and any administrative costs required to repay the outstanding amount. We may suspend any or all services including maintenance contracts until as such time as the outstanding amounts are settled.
Confidentiality of Information
Information that you provide to us on this website is protected by use of Secure Sockets Layer (SSL) software, which encrypts (scrambles) information you provide to prevent eavesdropping. We only use the last five digits of your credit card number when confirming transactions.
You can update your account information at any time by contacting us by mail, email. Our contact details are provided below.
Cookies may be used on this website to gather data relating to this website and your use of this website indicates your consent of this, although you may disable cookies on your browser.
The Marivel IT Services logos are registered to Marivel Pty Ltd. Other logos used in the brands offered on this website are the property of their respective owners and may be protected under Australian and International laws.
The arrangement and use of graphics, text, sound, images on this website is protected under copyright law. You may not copy or use the designed elements without our express written permission.
Tel : 03 9333 0707
Fax : 03 9333 0709
Post : PO Box 531, Craigieburn, VIC 3064